Constant Issues with Keith Morey
So we ordered some products from Keith Morey and his company Super Good Stuff. His other company name is SGS Research.
Their old address was
22 Coronado Pointe
Laguna Niguel, CA
They were just about to move when we ordered two VERY expensive products from Keith totaling just over $250.
We first found out about Keith Morey and Super Good Stuff from a Facebook group of moldies who said that his nasal spray wash was good for clearing out mold from the nasal cavities.
Our Initial Experiences with Keith Morey
We called up the office to ask some questions, and Keith called us back.
We spoke to him on the phone, and it was apparent right away that he thinks he knows it all, and is on the insecure side. He likes to name drop and tout that he’s SO knowledgeable and that most people aren’t (that’s true), and that he’s been helping people solve their health issues for years. Also that whenever a doctor can’t help a patient, they send them all to him.
Since he educated us on something we hadn’t known before, we decided to listen to him.
After doing what he said, we bought a thermometer, took our temperature a few times and then e-mailed the results to him. We received NO response.
Then we called him, but he had no clue who we were even though he had just spoken to use a week or less earlier.
At first he said what we needed was over $1,500 worth of his holistic products. We told him we do NOT have that kind of money. He said that we could order just something to get us started by detoxing the liver and helping with the brain. Moldies always have a lot of brain issues.
We called him a third time and AGAIN he had no clue who we were. At that point we started to think that this guy has MORE health issues than we do, so we called him on it. He had to defend himself (of course) and blamed it on the fact that he’s getting married, they are in the middle of a move, and for the second time, he mentions how he gets 100’s of calls every day.
Fine, we gave him the benefit of the doubt and got off the phone and ordered from Keith Morsey’s website. That was on December 20, 2017.
Ordered Products from Super Good Stuff
He knew we were overseas, as we had told him 2-3 times. We had told him that what we ordered would go to a package forwarding company and then it would be forwarded to me from there along with everything else we were going to order.
We felt ordering on the site would be much easier to do than calling in the order due to the long address that has our box number included.
On December 27, 2017 we realized that we never got a tracking number from them, so we called up the office, spoke to Curtis, he looked up the package and said it should be arriving today.
We never got a package that day, but on the 26th we did, so we figured that was the package. One of the issues with package forwarding companies is that when they e-mail you that your package has arrived, they tell you who it’s from and supposedly a lot of these companies do NOT put their company name on the label.
Why that is we have NO idea, but it makes it VERY difficult to figure out who “customer service” is, or the other really generic names that aren’t company names.
We had also purchased from 7 other companies, so three weeks later when we were ready to consolidate all the packages into one, we confirmed that we had the 8 packages and thought everything was there.
Items from Super Good Stuff Missing
We got the package a week later on January 21, 2018, only to find out that Keith Morey’s items were NOT in the box.
We were very upset because we had been waiting a month to take these products. Also, we had spent a lot of money ($250+) on the items.
We immediately e-mailed both companies.
Come Monday, January 22, 2018, we started calling both companies first thing in the morning.
We spoke to Jill at Super Good Stuff. We remembered her from the day we ordered because we called the company to see if the order was going out that day and it was.
She had issues with getting into the computer and said she would have to speak to Chanell. Chanell as it turns out, is Keith Morey’s daughter, Channel Morey.
Instead of being put on hold, we were transferred by accident to Chanell where we explained the situation. She said she was going to look into it and then e-mailed us a copy of the proof that FedEx had delivered it and who signed for it.
We noticed RIGHT AWAY that the box number (our special box number that shows the package forwarding company which account it goes to) was NOT on the paperwork, so we e-mailed Channel Morey and told her this.
We didn’t get a response back, so we called again and spoke to Jill. Jill said she REMEMBERS that unique number and found it VERY strange, but she remembers putting it on the box. She made it seem like FedEx was the one who didn’t put the complete address on the box. She said she was going to investigate and call us back.
We aren’t experts in shipping, but we thought that FedEx just scans what’s there on the box already.
What the Package Forwarding Company Said
In the meantime, Stackry, the package forwarding company, DID find the box. They said there was NO box number on it, so it had been put into their lost and found.
We were upset that they didn’t look us up in their computer and reach out to us. They claim there’s other people with our name in their system which we find very hard to believe as it’s not a common name. They also said that it’s not their policy to look everyone up when boxes aren’t labeled properly. We couldn’t argue with that, clearly, that part wasn’t their fault at all.
They then wrote the box number on the box and took a picture of the box and sent it to me to PROVE that Super Good Stuff hadn’t written the full address on the box.
How Terribly We Were Treated By Keith Morey and Super Good Stuff
We called Keith Morey’s company AGAIN and no one was there. Not Jill or Chanell, so Kate took our information to have Jill call us back.
Five minutes later we get an e-mail with an attachment from Chanell (I guess she was there). The PDF was the same one we had received earlier from them proving that the FedEx address was incomplete. That it ONLY said Unit 7, it didn’t have our box number on it.
We called the company and this time Channel picks up right away.
The conversation turned into a heated argument because she was too clueless to understand WHY this box number was so important.
Not ONCE did she take responsibility for their HUGE mistake or apologize.
We had already sent proof that we NOW had to pay out of our pocket another $47 just to ship their items when it would have cost us WAY less had it been put in that other box. You see shipping more items in one box is less than shipping boxes individually.
Not to mention, we now have to wait again for this other box.
PLUS, we have to make sure we are home to accept the package, so that’s a stressor for us.
Chanell said she couldn’t do anything about this (meaning reimburse us money for this extra charge) and we would have to speak to Keith about it.
We get transferred over, he doesn’t pick up, but while we were leaving a message, he calls us back.
The first thing I asked him is if he knows what is going on. He said he DID!
Of course the conversation with him was even WORSE than the conversation with Chanell. At least Jill had been smart enough when we spoke to her, so we are pretty sure she understood why that box number was so important.
Keith starts making every excuse in the book and one of his excuses was soo ludicrous we are now sure that he must have cerebral issues (this is our opinion.) Either he doesn’t take his products, or they DON’T work, and we just lost $300.
Keith starts talking about how customs rejected the package.
Yes, the US charges customs to ship from one state to New Hamshire, therefore they rejected the package.
His other excuses were that the full address was on the invoice in the plastic on the side of the box and it’s inside the box too. I can’t see the picture of the side of the box, but I have a feeling it’s not there. Even if it was there, package forwarding companies obviously never look at the sides of the box, they ONLY look at the label. They are NOT supposed to look at your private paperwork. They aren’t even allowed to look inside the box unless you instruct them to.
We asked him several times if he looked at the picture of the label where the address was missing.
He asked, “did they look on all four corners of the box?”
He kept saying the address isn’t missing. This is why the conversation got even more disturbing because it was clear to us that he was either not all there upstairs, OR he was purposely trying to play games to get out of what his company did wrong.
Then Keith Morey (just like his daughter Chanell) blamed us for NOT putting special instructions in the order, or telling them all of this on the phone.
It is NOT our responsibility to tell them how to address a label based on an order.
We do not feel this warranted special instructions.
Had they just copied down what was there, there would have been NO problem. We shouldn’t have to defend ourselves and be blamed for their unorganized unprofessional company.
NO other company in the 2+ years we have been using package forwarding companies has taken it upon themselves to decide what should or shouldn’t go onto an address label. When we put down our box number, they INCLUDE that in the address because that’s WHAT the customer put down.
This is the ONLY time we have ever had an issue with a company, and we’ve dealt with large, medium, small and many holistic companies just like Keith Morey’s Super Good Stuff.
In the end Keith REFUSED to listen or even understand what we were saying and told us NEVER to use his company again.
Obviously we’d NEVER EVER give Keith Morey our money again and go through all that stress.
This is a person who is supposed to help people with their health, and instead, he created WAY more stress for us which is what causes health issues to begin with.
Keith wasn’t even mature enough to take responsibility for his staff’s mistake, let alone apologize, AND was so immature, that he felt the need to blame the customer just so he wouldn’t have to take responsibility. Had he just fessed up to the problem, apologized, understood, and offered half of the shipping costs (we still would have paid more than we would have had the box been properly labeled), we would have totally understood and been accepting of that.
We thought you should know what kind of a person he is.